INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

The item you receive will be the same as the picture, but the color may be slightly different due to the device display;

When placing an order, please confirm whether the option unit is the specification you want, especially the color, size and quantity; you can also refer to the description and short description first.

Where can I view my order and tracking?

Log in to your account and go to the “My Orders” page. There, you’ll find the invoice, receipt and tracking number for each completed order.

How can I return an item?

We provide 7 days no-questions-asked return and 30 days warranty service; you can return the items to our designated warehouse, or even to your country (if there is a warehouse locally); but you have to pay the return shipping fee yourself.

How can I register to a supplier or Seller?

As long as you meet one of the following conditions and submit relevant proof, you can become our supplier partner - manufacturing company, exclusive product, own physical inventory (except China).

We will provide suppliers with all-round promotion and sales, and even create a dedicated brand page for you. Please contact our staff for detailed cooperation plans.

How can I register to an agent of affiliate or dropshipping?

As long as you meet one of the conditions, you can become our sales partner - social media account, third-party platform account, online mall.

We will provide agents with various teaching and sales resources. Please contact our company staff for detailed cooperation plans.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

Supplier Chain

Suppliers & products offer to Direct Marketing

China Area Tel / WeiChat: +86-13928498699

International Area Tel  / Whatsapp: +852-69443626

Affiliate & Dropshipping

Make money from sell to world-wide, just join an agent.

China Area Tel / WeiChat: +86-15323744844

International Area Tel / Whatsapp: +852-69443626

Customer Service

About order, use, shipping and other issue

China Area Tel / WeiChat: +86-15323744844

Asia Area Tel / Line / Telegram: +886-932383083

International Area Tel / Whatsapp: +852-69443626

Mail: life@os-store.com